If your attempt to run one of our Java-based tools fails, we have created a system information application that may help.
First, you need to have the latest Java installed for your platform. The main page of this site has a link to download the Java runtime.
Second, click this link to download and launch the information tool via Java WebStart. It will determine various pieces of information about your Java configuration and your network layout and present them to you in a window.
Third, you should then copy/paste that information into a posting on the forums when you ask for help. You may choose not to copy/paste all of the information that was gathered, but without it the users on the forum will likely not be able to help you. Please choose the proper forum for posting! Posts in the wrong forum will be deleted.